Windows 11 Deployment Specialist

About the position

Function: Onsite Support Engineer – Windows 11 Deployment Specialist

Location: Almelo & Gronau

Languages: Fluent in Dutch and English with basic German skills, and a willingness to learn more

The Onsite Engineers primary objective is the support the introduced DWP Windows 11.

 Key Responsibilities:

• Support Local Site Support (LSS) with the provisioning (build) of the Windows 11 devices through autopilot.

• Visit on daily bases the End User offices and locations and assess if the End Users face issues with their productivity tools m365, Windows11 and Teams. The Onsite Engineers visit locations where LSS is allowed.

• Log questions and support requests in ServiceNow.

• Report back to end users on the status of questions and support requests that cannot be resolved instantly (provide regular update).

• Support the End User at their desk with issues if a solution is available or at a later stage if a solution becomes available.

• Attend daily standup with the manager, DWP project team and LSS team to review the incidents, incident status, incident resolution and discuss if the operational process requires adaptation.

• Only be available during regular business hours: 08:30 – 17:00 CET / BST / MT.

Requirements:

• Dutch nationality and no dual passport.

• Strong experience in Windows OS deployment and support.

• Familiarity with M365, Windows 11, and Teams.

• Excellent communication and interpersonal skills.

• Ability to travel between Almelo and Gronau as needed.

• Should be open to go via AIVD screening process ( usually takes 6 to 8 weeks)

• Fluent in Dutch and English with basic German skills, and a willingness to learn more

Place of work